A consultation where a specifically trained pharmacist assesses your symptoms and, if appropriate, provides or prescribes suitable treatment under their expanded scope of practice authority.

Common signs include:

• A burning feeling in the chest after eating
• An acidic taste in the mouth
• Occasional regurgitation

Key benefits:

• Fast relief without waiting for a GP appointment
• A check for red-flag symptoms before recommending treatment
• Practical advice alongside any treatment provide

This service may be suitable if you:

• Have any of the signs above
• Your symptoms are occasional or short-term, not ongoing

This isn’t suitable if you have red-flag symptoms such as unexplained weight loss, difficulty swallowing, vomiting blood, or persistent symptoms despite treatment — these need prompt GP assessment.

Heartburn and reflux symptoms are assessed case by case, and treatment depends on ruling out red-flag symptoms first.

Your pharmacist will assess your individual suitability, including your relevant medical history and current symptoms, before proceeding. 

This consultation is for occasional, uncomplicated reflux symptoms only. If you have unexplained weight loss, difficulty swallowing, vomiting blood, or persistent symptoms, see your GP promptly. 

Ask your pharmacist for the relevant Consumer Medicines Information (CMI) if a medicine is provided.

Before Your Consultation

Be prepared to discuss:

• Your symptoms and how often they occur
• What you’ve already tried for relief
• Any medicines you are currently taking

During Your Consultation

Your pharmacist will check for any red-flag symptoms before determining whether treatment can be provided.

The consultation may also include practical advice alongside any treatment, or a referral to your GP if red-flag symptoms are present.

What symptoms mean I should see a GP instead?

Unexplained weight loss, difficulty swallowing, vomiting blood, or symptoms that don’t improve with treatment need prompt GP assessment.

How long can I use this service before needing a GP review?

Your pharmacist will advise if your symptoms need a GP review, particularly if they persist or recur frequently.

Can I use this service if I already take an over-the-counter antacid regularly?

Yes — this is a good reason to book a consultation, since regular antacid use is worth reviewing with a pharmacist rather than continuing indefinitely on your own.